GUARANTEE & RETURNS POLICY
We offer free returns for a period of 14 (fourteen) days from delivery of the product/s.
- To be eligible for a return, your item must be unused and in its original condition with all the original tags, label and packaging. We reserve the right to refuse a return should we discover that the item was in fact used, damaged, soiled or in any way materially affected.
- We do not accept returns for goods which are made to your specifications of where we have carried out personalisation of the goods.
- We do not accept returns of gift cards.
Tell us you want to end or withdraw from the contract. To end or withdraw from the contract with us, please let us know by doing one of the following:
(a) Online. Complete the MODEL CANCELLATION FORM available below on our website and email it to us.
(b) By post. Fill in the MODEL CANCELLATION FORM available below on our website and post it to us at the address on the form.
We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
If you are exercising your right of withdrawal:
- We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
We will make any refunds due to you as soon as possible
If what you have bought is faulty or not in conformity you may have a legal right to end the contract or to get the product repaired or replaced or to get some or all of your money back. You have a legal guarantee of conformity which lasts 2 years.
Stone products by nature include natural imperfections which do not constitute defects or faults. Colour and patterns may also vary from piece to piece. Variations in color, tone, shade, particle structure or gloss level variances in the material derived from natural changes over time occurring in the different components of the product may occur. If a product is mis-handled it may result in damage due to improper use which is caused by you and will therefore not be covered by the legal guarantee.
Damage resulting from the improper use, may include but is not limited to: (i) use of the product for purposes other than for which it was intended; (ii) use of the product in a way that does not comply with the applicable technical or safety standards; and (iii) exposure of the product on the exterior of buildings.
Chipping is not due to defective material or non-conformity but is the result of scraping and bumping objects against the edges of the surface.
These terms are governed by Maltese law.
MODEL CANCELLATION FORM
(Complete and return this form only if you wish to withdraw from the contract)
To: The Natural Stone Workshop Ltd, 146, Tower Road, MSIDA, MALTA
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),